Basic English at Work

INTRODUCTION

English has become an essential language for communication as it is the official language of the corporate world .If we are not fluent in English, even if we may have brilliant ideas that would be appreciated, we simply cannot express those ideas. This in turn will prevent us from taking any kind of initiatives at work and therefore, will prevent our growth in the organization.
In order to be fluent in English, we need to strengthen our basic foundation. Firstly, we need to be fluent with the basic words. There are jobs where English may not be an essential means of communication. However, if we wish to achieve success in our career and if we wish to be a part of a "brand name", we need to develop fluency in English Language.

This program guides you to improve the Basic English through relevant work situations.

COURSE OBJECTIVES

At the end of the course participants shall be able to:
• Use basic words in English to converse
• Use English more frequently & confidently
• Increase their English vocabulary
• Enhance written communication
• Organize ideas and present them in an appropriate manner

WHO SHOULD ATTEND

Anyone who wishes to improve their general English for work

METHODOLOGY

An interactive and practical approach incorporating group discussions/exercises, role plays and presentations.

COURSE OUTLINE

Module Title
MODULE 1 Creating Impressions

  • Listening Techniques – Effectively listening for understanding, communicating & learning
  • Using your Voice Professionally – Discover the impact of voice in your communication
  • Body Language – Discover the impact of body language in your communication
  • MODULE 2 Business Vocabulary/ Choice of Words

  • Intro phrases
  • Topic change
  • Interrupting
  • Fillers
  • Opinions
  • Advising
  • Questioning / Clarifying
  • Asking
  • Connecting cause & consequences
  • Contrasting
  • Stating purpose
  • Correcting Information
  • MODULE 3 Common Confusing Words

  • Words pronounced the same but have different meanings
  • Words which are opposite in meaning
  • MODULE 4 Grammar Minefield

  • Simple sentence constructions & Basic Tenses
  • Common Word Lists
    • Verbs/Nouns/Adjectives/Adverbs
    • Prepositions/Pronouns/Conjunctions/ Interjections
    MODULE 5 Speaking in English
    Vocabulary /Choice of words for :

    • Telephone Handling
    • Greeting Others
    • Discussions /Meetings
  • Pronunciations of common words @ work
  • Module 6 : Simple Writing
  • Basic Correspondence
  • Basic Messages
  • Reporting on Progress
  • Apostrophe errors
  • Using commas correctly
  • COURSE TRAINER

    Sathiesh Sangarajoo

    BEng (HONS) – University Of Lincolnshire & Humberside , United Kingdom.

    ADVANCED DIPLOMA IN ELECTRICAL & ELECTRONIC ENGINEERING
    Accredited by University of Northumbria at Newcastle, U.K

    DIPLOMA IN ELECTRICAL & ELECTRONIC ENGINEERING
    Accredited by University of Northumbria at Newcastle, U.K

    CERTIFICATION IN TRAINING (TTT/ 7353) - Pembangunan Sumber Manusia Berhad

    Sathiesh has extensive 11 years of working experience in Telecommunication and Semiconductor /Manufacturing industries. He assumed positions as Head of Customer Service and Network Technology Division Engineer. Been exposed to training in Managing Customers’ Complaints & Recovery Process, Sweden and Subscription Handling for Call Center as well as Call Center Service Overview , Spain.

    Some of the portfolios that he has undertaken during his tenure includes: - Conducting Customer Satisfaction Surveys, Implementing Quality Initiatives, Team Engagement & Empowerment, Induction Programs, Writing Policies & Procedures, Creating and Implementing Change Management plans.

    He strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. He is passionate in making a difference in participants’ learning through his personalized, practical and dynamic approach to make training an enjoyable and valuable experience.

    Sathiesh has effectively helped organizations and its people improve performance through training and consultancy in the areas of Leadership, Customer Service, Project Management and Personal Development.

    COURSE FEES

    RM1,378 per person -– SBL claimable (Inclusive of lunch, tea breaks, notes, certificate of attendance and SST 6%)

    *Group discount of 10% available (for 3 or more participants from the same company)

    ORGANISER

    Malaysian Export Academy
    No. 86, Jalan BP 7/8,
    Bandar Bukit Puchong,
    47120 Puchong, Selangor.

    Tel : 03 8066 3107
    Fax: 03 8066 6152

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