Communication Strategies At Work By Personalities

Communication Strategies At Work By Personalities


Date : 17 - 18 June 2021
Time : 09:00 am - 05:00 pm
Venue : The Pearl Hotel, Kuala Lumpur


“How managers and leaders can adopt a more flexible Communication Strategies based on personalities to improve their team members interaction with one another, which in turn boost their team contributions at work”

 

INTRODUCTION

Communication style is characterized by the way people appear (or attempt to appear) in communication, the way they tend to relate to the ones they communicate with and how their messages are typically interpreted.

 

Different personality types process and communicate information differently.How we communicate with people, build relationships, manage our work, build teams and manage people all hinges on the interaction between our Characteristics and the Characteristics of people with whom we interact.

By overlooking these differences can get in the way of effective dealings with others. If we have a framework for understanding these differences, it is possible to overcome personality conflicts by understanding other people's differences instead of merely reacting to them emotionally.

 

 

OBJECTIVES

  • Understand how Behavioral patterns Influence a person’s      
  • Wants, Needs, Expectation & Decision making
  • Identify individual’s behavioral style and its impact on personal, group productivity & morale
  • Use this knowledge to build stronger professional relationships
  • Identify individual personality strengths and limitations - how they can be of value to the team.
  • Reduce Tension and Increase Cooperation & Trust.

 

 

 

METHODOLOGY

An interactive and practical approach incorporating group discussions/exercises, presentations and role plays.

 

 

WHO SHOULD ATTEND?

All  who are in Leading and Managing positions, Heads of Department, Managers, Human Resource Professionals, Team Leaders, Team Members, Executives & Non – Executives who would like to build /enhance their effectiveness in dealing with others for their success at workplace, business and personal relationship.

MODULE CONTENT
Module 1

Personalities/Mindset @ Work

  • Mindset & Perception to Change
  • Personalities easy to work with
  • Personalities challenging to work with
Module 2

What is your Current Style?

  • What is My Current Personality/Mindset Profile
  • Understanding & Projecting MY strength
  • How does my style differ from others?
Module 3

Understanding Other’s Personalities

  • Mindset Receptive to Change & Resistance to Change
  • Understanding the Strength in others?
  • Weakness in other Styles!
Module 4

Strategies to work with others

  • Communication / Cooperation
  • Motivating / Complementing
  • Counseling / Correcting
  • Delegating / Planning
  • Meeting / Proposing
Module 5

Strategies for Improvement - Action Plan

  • Leverage on Strength & Overcome Weakness
  • Gaining the support of others

V

Vanaja Sangarajoo


  • LLB (HONS) – University Of London
  • MBA (INTERNATIONAL MANAGEMENT) – Asia Pacific International Institute New Zealand
  • CERTIFICATE IN STRATEGIC HR TRANSFORMATION & ORGANISATION DEVELOPMENT – Pennsylvania State University
  • CERTIFICATION IN TRAINING (TTT/2776) - Pembangunan Sumber Manusia Berhad

Vanaja has over 20 years of working experience in various industries ranging from Education, Manufacturing, Telecommunication, Property Development and Construction. She assumed positions as Head of Customer Quality Control, Head of Business Architecture, Head of Organisation Development  and finally as Head of Human Resource Development in one of the Top 10 Best Employers in Malaysia.

 

Some of the portfolios that she has undertaken during her tenure in the various organisations includes:- Writing policies & procedures, Setting up departments, Implementing Human Resources initiatives, Conducting customer satisfaction surveys, Organisation health

assessments, Establishing Company driven goals & objectives, Implementing Quality initiatives, Complaints/Grievance Management, Recruitment & Selection, Learning & Growth initiatives, Standardization of methods and practices, Induction Programs, Creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement.

 

She strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. She has acted as change agent, with a flair for spotting and analysing problems and opportunities to guide top management in their efforts to transform and change the culture in the organisation.

 

Her area of expertise is to train and develop the company’s internal capacity through its people to most efficiently and  effectively sustain itself over the long term as well as developing & implementing organisational transformation strategy intended to change the beliefs, attitudes, values and structure of organizations so that they can better adapt to new challenges.



Early Bird

MYR 1378.00

Normal Price MYR1590.00

Inclusive of 6% SST

116

2 Day/s

Public Class

HRDF SBL Claimable

CPD Points & Certificate of Attendance Will be Provided

Lunch & Refreshment Provided