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Drafting Your Customised HR Policy and the Employee Handbook

Date: 18 & 19 March 2020 (Wednesday & Thursday)
Time: 9.00am to 5.00pm
Venue: Sunway Putra Hotel, Kuala Lumpur


Purpose of Written HR Policy
A written HR Policy will provide clear direction for decision making by management when the owner or top management is away. This will also provide responsible delegation of authority

Purpose of Employee Handbook
The Employee Handbook is an agreement between employee and the organization on terms and conditions of employment including employee benefits and disciplinary action

What Does this Programme Cover?
The programme covers the HR Management systems and the employment laws from recruitment and management to termination of employment.

It also includes processes

Will You Give Out Any Sample of the HR Policy?
YES. As a participant you will receive a copy of a Sample of the HR Policy.
You will also receive a sample of SOP and Employee Handbook + Samples of all critical documents / letters


At the end of the programme, participants are able to:

· Draw up clear HR Policies and the Employee Handbook; and define their aims and purposes
· Draft samples of documents and letters
· Identify areas of responsibility for the HR Department
· Identify job functions and establish accountability and responsibility of employees carrying out HR functions
· Identify management prerogatives
· Identify legal and market-standard benefits and entitlements for employees; and define their aims and purposes
· Establish the ‘paper’ trail or flow chart
· Adhere to legal standards surrounding various policies


At the end of the programme, participants are able to:
·Presentations, interactive discussion, workshop sessions


· HR Managers
· Heads of HR Department
· Policy Decision Makers

Module Session
Module 1 Introduction

  • Differences between HR Policies & Employee Handbook
  • Organization structure & levels
  • Job Descriptions & Specifications
  • Prerogatives of management
  • Module 2 Employment

  • Recruitment Methods
  • Selection Methods
  • Types of contracts
  • Module 3 Employee Development

  • Orientation
  • Training & development
    • Transfers
    • Promotions
    Module 4 Employee Recognition

  • Long service awards
  • Service excellence awards
  • Get together functions
  • Module 5 Basic Salaries & Allowances

  • Job Grades
  • Pay Grades & Pay Ranges
  • Minimum Wages Act (latest)
  • Allowances & Reimbursable Claims
  • Module 6 Performance Management & Bonuses

  • Appraisal
  • Linking increments & bonuses to performance
  • Action for non-performers
  • Module 7 Work Hours, Rest Days, PH and OT

  • Working hours & days
  • Rest Days
  • PH
  • OT Rates
  • Module 8 Entitlement / Benefits

  • Annual Leave entitlement
  • Sick leave & Medical Benefits
  • Maternity / Paternity Leave
  • Special leave: Marriage, Compassionate, Prolonged Illness, etc
  • Special benefits: loans, scholarship, uniform, etc
  • Module 9 Resignation, Retrenchment & Retirement

  • Resignation notice period
  • Retirement age & Benefits
  • Golden handshake & Garden Leave
  • Retrenchment and Compensation Issues
  • Extension of service after retirement
  • Module 10 Non-performance / Indiscipline & Dismissal

  • Major and minor misconduct
  • Disciplinary action steps
  • Types of disciplinary action
  • Non-performance & Indiscipline
  • Probationary Period & Non-confirmation
  • Legal issues
  • Module 11 Grievance Procedure & Exit Interviews

  • General grievance procedure
  • Content of Exit Interviews
  • Approving authority & signatories
  • Legal issues
  • Module 12 Employee Handbook

  • Scope and limitation of handbook
  • General and specific aims of handbook
  • Terms and conditions of employment
  • Other information that may be included

    Cyril Pagadalahas a BA (English) and MA (Human Resource Management).

    Cyril has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources of a group of companies.

    He has managed all HR functions from recruitment to termination/dismissal such as:

    Setting up the HR Department A-Z and company start-up operations with appropriate systems in a new organization as part of start-up operations, developing policies and procedures, writing operational procedures, developing performance appraisal standards, managing recruitment and selection, setting up wage systems, designing motivation strategies, reducing employee turnover, training, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, etc.

    He is now a lecturer and corporate trainer since 2007 in the field of: human resource management, HR laws, leadership principles, customer service, business communication and English. He lectures on the OUM degree programmes in Human Resource Management hosted by the Malaysian Employers Federation (MEF). His tenure in organizations has provided him with deep insight and lasting exposure to various problems and solutions of different kinds. He brings this exposure to his specialised areas of training.

    He delivers and facilitates the programmes in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.


    Early bird fee: RM1,590 per person - Register by 11 March 2020

    Normal fee: RM1,855 per person
    – SBL claimable (Inclusive of lunch, tea breaks, notes, certificate of attendance and 6% SST)

    *Group discount of 10% available (for 3 or more participants from the same company)


    Malaysian Export Academy
    No. 86, Jalan BP 7/8,
    Bandar Bukit Puchong,
    47120 Puchong, Selangor.

    Tel : 03 8066 3107
    Fax: 03 8066 6152

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