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Performance Appraisals

Date: 21 & 22 April 2020 (Tuesday & Wednesday)
Time: 9.00am to 5.00pm
Venue: The Pearl Hotel, Kuala Lumpur

INTRODUCTION

People differ in their abilities and their aptitudes. There is always some difference between the quality and quantity of the same work on the same job being done by two different people.

Therefore, performance management and performance appraisal is necessary to understand each employee’s abilities, competencies and worth for the organization.

Used well, performance appraisal can focus every person’s attention on the company’s mission, vision, and values.

OBJECTIVES

·Understand the Performance Appraisal Objectives & relevance to Individuals & Organisation
·Encourage and reward behaviors aligned with organizational mission and goals
· Address non-productive activities
·Conduct meaningful performance appraisal discussions
·Be prepared for some common challenges of the appraisal process
·Understand the errors in conducting appraisals
·Review current appraisal Forms & Methods

WHO SHOULD ATTEND?

Head of Departments, Sr.Managers, Managers, Asst.Managers, Team Leaders and anyone who is leading a team

METHODOLOGY

An interactive and practical approach incorporating group discussions/exercises, presentations and role plays.

COURSE OUTLINE
Module Session
Module 1 Performance Appraisal Objectives

  • What is Performance Appraisal ?
  • Why Performance Appraisal ?
  • When to Conduct Performance Appraisal ?
  • Why Employees Fear Performance Appraisal ?
  • Why Managers Fear Performance Appraisal ?
  • Module 2 WHAT to Appraise ?

  • Elements of Appraisal Form
  • KPI’s / Goals
  • Competencies
  • Rating Scale
  • Module 3 Common Errors

  • Why do Performance Appraisals Fail ?
  • Errors in Rating
  • Module 4 HOW to Appraise ?

  • What are the consequences of poor communication about Performance ?
  • Process & Timeline
  • Roles & Responsibilities
  • Negative & Positive Feedbacks
  • Module 5 Enhancements

  • Review Current Appraisal Forms & Methods
  • Rehearsal of Performance Appraisal Interview
  • TRAINER’S PROFILE

    Vanaja Sangarajoo

    - LLB (HONS) – University Of London.
    - MBA (INTERNATIONAL MANAGEMENT) –Asia Pacific International Institute New Zealand.
    - CERTIFICATE IN STRATEGIC HR TRANSFORMATION & ORGANISATION DEVELOPMENT - Pennsylvania State University
    - CERTIFICATION IN TRAINING (TTT/2776) - Pembangunan Sumber Manusia Berhad

    Vanaja has over 18 years of working experience in various industries ranging from Education, Telecommunication, Property Development and Construction. She assumed positions as Head of Customer Quality Control, Head of Business Architecture, Head of Human Resource Development, Head of Organisation Development and also as a Lecturer.

    Some of the portfolios that she has undertaken during her tenure in the various organisations includes :- Writing policies & procedures, Setting up departments, Implementing Human Resources initiatives, Conducting customer satisfaction surveys, Organisation health assessments, Establishing Company driven goals & objectives, Implementing Quality initiatives, Complaints/Grievance Management, Recruitment & Selection, Learning & Growth initiatives, Standardization of methods and practices, Induction Programs, Creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement.

    She strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. She has acted as change agent, with a flair for spotting, analyzing problems and opportunities to guide top management in their efforts to transform and change the culture in the organisation.

    Her area of expertise is to train & develop the company’s internal capacity through its people to most efficiently and effectively sustain itself over the long term as well as developing & implementing organisational transformation strategy intended to change the beliefs, attitudes, values and structure of organizations so that they can better adapt to new challenges.

    COURSE FEES

    Early bird fee: RM1,378 per person for 2 days - Register by 14 April 2020

    Normal price: RM1,590 per person for 2 days
    –SBL Claimable (includes Lunch, Tea-Breaks, Course Notes, Certificate of Completion and 6% SST)

    *Group discount of 10% available (for 3 or more participants from the same company)

    ORGANISER

    Malaysian Export Academy
    No. 86, Jalan BP 7/8,
    Bandar Bukit Puchong,
    47120 Puchong, Selangor.

    Tel : 03 8066 3107
    Fax: 03 8066 6152

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