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Problem Solving Brainstorming Basics

Date: 25 & 26 November 2020, Wednesday & Thursday
Time: 9.00 am – 12.30 pm (3.5 hours/day)
Venue: Join us from your home / office and be trained in our Virtual Classroom


Many people often solve problems & make decisions by reacting to them. They feel forced, stressed and very short for time.

Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. With this approach we go in circles of solving the same problem over & over again. This will eventually result in not solving the problem but shifting the problem.

Therefore it is important to get used to an organized approach to determine the root cause in solving problems.


  • Anticipate and identify problems
  • Apply logical approaches to determine Root Causes
  • Gain confidence in asking the 'right questions‘ to reach the root cause of an issue

    Module Title
    Module 1 Define Problem

  • Define the Problem
  • Difference between symptoms vs. causes
  • Analyse why this is a problem
  • Determine History, Frequency …Checklist
  • Module 2 Determine Root Cause

  • Rules of Brainstorming
  • Techniques:
    •  5 Whys
       Fish Bone
       Mind Mapping
       Pareto Chart


    Professionals, Managers, Head of Departments, Executives, Technical Experts, Sales Personnel, Non-Executives and Anyone who wants to understand how to identify problems & generate solutions.


    Online remote learning - interactive and practical approach incorporating group Discussions, Exercises, & Analysis


  • Good Internet / wifi connectivity
  • Laptop / handphone with camera
  • Headset with mic

    Vanaja Sangarajoo

  • LLB (HONS) – University Of London
  • MBA (INTERNATIONAL MANAGEMENT) – Asia Pacific International Institute New Zealand
  • FACILITATION CERTIFICATION (TQA) – Asian Strategy & Leadership Institute (ASLI)
  • CERTIFICATION IN TRAINING (TTT/2776) - Pembangunan Sumber Manusia Berhad
  • Vanaja has over 21 years of working experience in various industries ranging from Education, Manufacturing, Telecommunication, Property Development and Construction. She assumed positions as Head of Customer Quality Control, Head of Business Architecture, Head of Organisation Development and finally as Head of Human Resource Development in one of the Top 10 Best Employers in Malaysia.

    Some of the portfolios that she has undertaken during her tenure in the various organisations includes:- Writing policies & procedures, Setting up departments, Implementing Human Resources initiatives, Conducting customer satisfaction surveys, Organisation health assessments, Establishing Company driven goals & objectives, Implementing Quality initiatives, Complaints/Grievance Management, Recruitment & Selection, Learning & Growth initiatives, Standardization of methods and practices, Induction Programs, Creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement.

    She strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. She has acted as change agent, with a flair for spotting and analysing problems and opportunities to guide top management in their efforts to transform and change the culture in the organisation.

    Her area of expertise is to train and develop the company’s internal capacity through its people to most efficiently and effectively sustain itself over the long term as well as developing & implementing organisational transformation strategy intended to change the beliefs, attitudes, values and structure of organizations so that they can better adapt to new challenges.


    RM470 per person (Fee is subjected to 6% SST)
    # Fee inclusive of Course Notes and Digital Certificate of Participation


    Malaysian Export Academy
    No. 86, Jalan BP 7/8,
    Bandar Bukit Puchong,
    47120 Puchong, Selangor.

    Tel : 03 8066 3107
    Fax: 03 8066 6152

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