Certificate II in Retail Operation & Management Training

Programme Objective

  • To provide access for rural youths to undergo specific skills training
  • To increase supply of skilled workforce to the industry
  • To reduce unemployment rate

Entry Requirement

  • Youths aged 16 – 25 years old from rural areas
  • Able to read and write

Training Duration

Full time basis (20 days : 9am – 5pm) 4 weeks course

Certification

TQV UK ASCAB Level 2 (ISO certified competency certificate) by Riverbank Academy Sdn Bhd

COURSE OUTLINE
Module Course
Module 1 Customer Service

  • Communication in the workplace
  • Point of sale handling procedures
  • Customer interaction
  • Co-ordination of interaction with customers
  • Module 2 Selling Skills

  • Selling products and services
  • Advice of products and services
  • Co-ordinate sales performance
  • Building relationship with customers
  • Module 3 Retail Merchandising

  • Merchandise products – Developing strategies to package and publicize item
  • Housekeeping procedures
  • Co-ordination of housekeeping
  • Method of merchandising presentation
  • Module 4 Inventory

  • Perform stock control procedures
  • Maintaining stock control
  • Stock ordering
  • Purchasing of merchandise
  • Module 5 Loss Prevention

  • Applying safe working practices
  • Minimizing theft
  • Maintain store / workplace safety
  • Maintain store security
  • Applying store security systems and procedures
  • Module 6 Employee Relations

  • Working effectively in a retail environment
  • Co-ordinate work teams
  • Maintaining employee relations
  • Implementing staff training
  • Module 7 Clerical / Administration

  • Operate retail equipment
  • Apply retail office procedures
  • Computer skills
  • Co-ordinate retail office
  • Module 8 Finance

  • Balance register / terminal
  • Retail finance duties
  • Produce financial report
  • Prepare payroll
  • Module 10 Retail Information System

  • Review external operating environment
  • Identify and evaluate competitors
  • Assess internal strengths
  • Forecast trends and development
  • Recommend and implement improvement
  • Respond to change
  • Internal and external communication
  • Module 11 Managing People

  • Administer human resources policy
  • Recruit and select personnel
  • Lead and manage people
  • Module 12 Planning

  • Manage financial resources
  • Set strategic plans
  • Initiate and implement change
  • The application form along with the above mentioned documents should be emailed to info@exportacademy.net or fax to 03 8066 6152.

    Secretariat

    Malaysian Export Academy
    86, Jalan BP 7/8,
    Bandar Bukit Puchong,
    47120 Puchong, Selangor

    For more details, please contact

    Nurjihan : 017 - 2631 057
    Amira : 011 - 2881 5426
    Email: amira@skills.asia
    nurjihan@asifgroup.com
    bd.mexa@gmail.com

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