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Supervisory Development Skills

Date: 30 & 31 March 2020 (Monday & Tuesday)

Time: 9.00am to 5.00pm
Venue: Empire Hotel, Subang


At the end of this workshop, participants will be motivated to lead and supervise their staffs effectively. This course will ensure participants are able to measure the results of effective leadership and supervision. The course will also expose participants to the various strategies involved in leading and supervising their staffs. The focus of the training will emphasize on productivity improvement that will lead to enhancement in cost, quality, speed, dependability and flexibility.


At the end of this course, participants will be able

  • To improve their supervisory skills in handling the challenges of productivity.
  • To excel in ways of building teams among operators in order to achieve organizational goals.
  • To understand the importance of team building to increase productivity.
  • To expose the supervisor to skills needed in overcoming attitude and disciplinary problems of employees.
  • To improve organization’s productivity by using problem solving techniques.
  • To identify types of wastes in organizations and save costs.
  • To enhance organizational competitiveness in a turbulent business environment.

    Theoretical sessions shall be followed by practical and general discussions, as well as case studies.


    Supervisors and line leaders


    The role of a supervisor in managing his workers
  • What is supervision and relationship with workers
  • Creating a productive supervisor
  • What is motivation?
  • Why aren’t people motivated?
  • Factors enhancing motivation
  • The role of an organization in motivating its employees
  • Management and the role of a supervisor
  • Management activity of a supervisor
  • Supervisors scope of duty
  • Responsibilities of a supervisor
  • Building commitment and a positive attitude
  • The importance of working as a team (team building)
  • The process of enhancing workers commitment
  • The benefits of a committed staff
  • Skills of a supervisor
  • What is supervision and what do supervisors do?
  • Advantages of effective supervision
  • Goals of effective supervision
  • Problem solving and decision making
  • 27 leadership skills of a supervisor
  • Supervisory skills in productivity improvement
  • What is productivity?
  • Productivity measurements
  • Effects of productivity on ROI
  • Creating competitive advantage
  • Techniques in improving the 5 performance objective(QCSDF)
  • Ways to handle problem workers
  • Characteristics of problem workers
  • Who are problem workers
  • Techniques in effective counseling
  • The role of a supervisor in managing problem workers
  • Steps in managing the coercive power
  • Employee performance management
  • Setting goals
  • Supporting employee motivation
  • Observing and giving feedback
  • Conducting performance appraisal
  • Addressing performance problem
  • Managing conflicts
  • Effective Time management
  • Identifying and setting supervisors authority

    Dr. Thanabalan Velloo Thanabalan has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987.

    He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager.

    To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

    While working in the manufacturing sector he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development. To date he has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management / improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace condition.

    As a corporate trainer he realized a major concern by organizations regarding Transfer of Training which he became interested to explore. He realized that organizations became concerned in sending their employees for trainings, as they don’t seem to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. He completed his Ph.D in 2013. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programs. To name a few are University of Malaya, University Sedaya International and University Putra Malaysia.

    He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programmes because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.


    Early bird fee: RM1,378 per person - Register by 23 March 2020

    Normal fee: RM1,590 per person

    – SBL claimable (Inclusive of lunch, tea breaks, notes, certificate of attendance and 6%SST)

    *Group discount of 10% available (for 3 or more participants from the same company)


    Malaysian Export Academy
    No. 86, Jalan BP 7/8,
    Bandar Bukit Puchong,
    47120 Puchong, Selangor.

    Tel : 03 8066 3107
    Fax: 03 8066 6152


    Asif International (M) Sdn Bhd
    19-2, Jalan Puteri 2/7
    Bandar Puteri
    47100 Puchong, Selangor

    Tel: 03 8066 3107
    Contact Person : Mohamed Ali Jinnah
    Email : mexportacademy2012@gmail.com

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