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How to Set Relevant Goals / KPIs @ Work

Date: 27 & 28 August 2020, Thursday & Friday
Time: 9.00am to 5.00pm
Venue: The Pearl Hotel, Kuala Lumpur


Are we clear about what our main objective at work is at the moment? Without goals we lack focus and direction or we may end up with far too many goals, leaving us too little time to devote to each one.

We need to know how to set them. You can't simply say, "I want" and expect it to happen. Goal/KPI setting is a process that starts with careful consideration of what you want to achieve.

There are some very well-defined steps that transcend the specifics of each goal. Knowing these steps will allow you to formulate goals that you can accomplish.


  • Set Goals/KPIs that are value added
  • Determine what is to be measured
  • Formulate Key Performance Indicators (KPIs) that is integrated with S.M.A.R.T criteria
  • Distinguish between mere activities and KPIs
  • Understand Key Result Area importance before setting KPIs
  • Formulate Performance Plan - Analyze and report information
  • Understand the reason for failure to engage staff commitment to KPI

    Head of Department, Managers, Supervisors, Team Leaders and all who are responsible for setting Goals/KPIs for themselves or others.


    An interactive and practical approach incorporating group discussions/exercises, presentations and brainstorming sessions.


      1.Key Performance Indicators (KPI)
      2.Define Directions & Objectives
      3.Establishing Key Result Areas (KRA)
      4.Crafting Key Performance Indicators (KPIs)
      5.Performance Plan & Measures
      6.Critical Success Factors


    Vanaja Sangarajoo

  • - LLB (HONS) – University Of London.
  • - MBA (INTERNATIONAL MANAGEMENT) –Asia Pacific International Institute New Zealand.
  • - CERTIFICATION IN TRAINING (TTT/2776) - Pembangunan Sumber Manusia Berhad
  • Vanaja has over 18 years of working experience in various industries ranging from Education, Telecommunication, Property Development and Construction. She assumed positions as Head of Customer Quality Control, Head of Business Architecture, Head of Human Resource Development, Head of Organisation Development and also as a Lecturer.

    Some of the portfolios that she has undertaken during her tenure in the various organisations includes :- Writing policies & procedures, Setting up departments, Implementing Human Resources initiatives, Conducting customer satisfaction surveys, Organisation health assessments, Establishing Company driven goals & objectives, Implementing Quality initiatives, Complaints/Grievance Management, Recruitment & Selection, Learning & Growth initiatives, Standardization of methods and practices, Induction Programs, Creating and implementing Change Management plans that minimize employee resistance and maximize employee engagement.

    She strongly believes in People Management Practices and Learning & Growth principle as being one of the key elements for organisations to succeed. She has acted as change agent, with a flair for spotting, analyzing problems and opportunities to guide top management in their efforts to transform and change the culture in the organisation.

    Her area of expertise is to train & develop the company’s internal capacity through its people to most efficiently and effectively sustain itself over the long term as well as developing & implementing organisational transformation strategy intended to change the beliefs, attitudes, values and structure of organizations so that they can better adapt to new challenges.


    Early bird fee: RM1, 378 per person - Register by 19 August 2020

    Normal fee: RM1, 590 per person

    – SBL claimable (Inclusive of lunch, tea breaks, notes, certificate of attendance and 6% SST)


    Malaysian Export Academy
    No. 86, Jalan BP 7/8,
    Bandar Bukit Puchong,
    47120 Puchong, Selangor.

    Tel : 03 8066 3107
    Fax: 03 8066 6152

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