Though most employers tend to acknowledge the importance of employee development, yet for a variety of reasons this valuable initiative is often overlooked. Overall, capacity building courses can have a huge impact on an organisation's competitiveness, productivity and revenue. Observing a comprehensive employee training plan will prove to be an essential investment towards improving the organisation's performance and employee job satisfaction. Therefore, to minimise interruptions to your business and to cater to your convenience, we are pleased to extend an array of training courses that can be tailored to your requirements and business needs.

List of In-House Training Courses

1Malaysian Customs & Shipping

Malaysian Customs & Shipping

• Malaysian Customs Procedures & Documentation
• Tax Incentives and Facilities under the Customs Act
• Customs Audit and Investigation
• Malaysian Import & Export Procedures and Documentation
• Facilities under Customs Act
• FTAs & Its related Customs Procedures in Malaysia
• Refund and Drawback Claims under the various
• Acts of the Customs Depts
• Offences and Penalties under Customs Act
• Classification of Goods
• Licensed Manufacturing Warehouse & Treasury
• Exemption
• Shipping Procedure and Documentation and INCOTERMS 2010 Usage
• Effective 3 Ps in Global Shipping – Process, Practice and Performance
• Managing Bill of Lading in Shipping
• Shipping Elements and Import Export
• Documentation
• Incoterms 2010 - Rulings in International Trade

2 Logistics & Supply Chain

Logistics & Supply Chain

• Inventory and Stores Management
• Effective Total Logistics Management
• Purchasing & Negotiation Skills
• Effective Supply Chain Management
• Effective Warehouse Management
• Developing Strategic Purchasing Practices

3Taxation & Finance

Taxation & Finance

• Latest Principles on Withholding Tax
• An Understanding of Malaysian Taxation & Effective
• Planning
• Tax Planning for Employers and HR Managers
• GST Audit and Investigation
• Cash Flow Management
• Finance for Non-Financial Executives
• Accounting for Non Accounting Personnel
• Effective Budgeting & Budgetary Control
• Prepare and Get Ready for GST Audit
• Credit Management and Collection Techniques
• Fundamentals of Transfer Pricing
• Handling Full Set of Accounts including GST Entries
• Accounting Skills for Accounting Clerks & Assistants including GST

4 Social Media & Digital Marketing

Social Media & Digital Marketing

• Mastering Facebook Marketing Bootcamp
• Social Media Strategies for Business
• Mastering LinkedIn for Business
• Mastering Instagram Marketing Bootcamp

5 Trade Finance

Trade Finance

• Essentials of Trade Financing
• Letter of Credit – Operations
• Advanced Letter of Credit & Incoterms 2010
• Trade Risks and Fraud Management
• Understanding Trade Payment Terms (UCP 600) & Incoterm In Shipping Practices

6 Occupational Safety & Security

Occupational Safety & Security

• Occupational Safety & Health Act 1994 (OSHA)
• Health & Safety at Workplace
• Conducting HSE Audit through Hazard Identification and Risk Controls
• Preparing HSE Report

7 Human Resource Management

Human Resource Management

• Managing Misconduct, Poor Performance and Absenteeism at Work
• Training Need Analysis
• Employee Case Investigation and Conducting Domestic Inquiry
• Strategies for Implementing ROI in HR & Training
• Effective Compensation & Benefits Management
• Essentials of Human Resource Management
• Handling Difficult Employees and Absenteeism
• Practical Aspects of EPF & SOCSO Acts ~ Claims, Procedures & recent developments
• Competency Based Behavioral Interviewing Skills
• Payroll Administration and MTD Calculations
• Developing A Pay Structure and Benefits Package
• Employer/Employee Rights Under the Employment Act 1955
• Termination of Employment (Employment Termination Guidelines)
• HR for Non-HR Personnel
• Understanding Malaysian Labour Laws
• Developing HR Policy and Employee Handbook
• Employment Contract, Termination and Dismissal

8 Performance Based Workshops

Performance Based Workshops

• Key Performance Indicator for Organisational success
• Defining Performance & Developing Effective KPIs
• Performance Appraisal
• 5S Practice at Workplace
• Manufacturing Cost Reduction Strategies
• Balanced Scorecard & Performance Management System

9 Communication & Language Skills

Communication & Language Skills

• Pratical Guide to Report Writing
• Basic English at Work
• Business English – Executives, Managers etc
• Effective Business Communication and Writing skills
• Writing Clear and Effective Emails
• Business Presentation Skills
• Practical Guide to Business Writing
• Writing Effective Minutes of Meeting
• Public Speaking & Presentation Skills

10 Administration

Administration

• Effective Call Handling – Front Desk Service / Call Center
• Records and File Management
• Development Program for Clerks and Administrative Assistants
• Effective Office Administrative Skills

11 Halal Development

Halal Development

• Halal Awareness Programme
• Malaysian Halal Standards, Certification and Audit
• Halal Auditing

12 International Trade & Exporting

International Trade & Exporting

• Export Marketing Skills
• Export Development Programme
• International Trade Management
• International Market Research

13 Soft Skills & Others

Soft Skills & Others

• Effective Supervisory Skills
• Leadership Skills for Highly Effective Supervisors
• Effective Negotiation Skills
• Motivation and Positive Work Attitude
• EFFECTIVE CALL HANDLING - Front Desk / Call Center
• Problem Solving & Decision Making Skills
• Time Management
• Stress & Conflict Management
• Team Work
• Anger Management
• Creativity and Innovation Thinking at Workplace
• Women at Work
• Work Behavior & Attitude
• Dynamics of Multitasking
• Handling Difficult Customer & Complaints Effectively
• Fundamentals of ISO 9001:2015

14 Consultancy

Consultancy

We also provide consultancy on the following areas:

• Human Resource Management Issues
• Malaysian Customs and Shipping
• International Trade Issues
• Trade Financing
• Logistics and Supply Chain Management
• Halal Audit and Certification GST
• Malaysian Taxation and Tax Planning
• Market Entry Strategies for selective countries

A quotation will be provided based on your requirements. NB: THE DURATION OF EACH COURSE IS TWO DAYS (One day course is available upon request).

15 Executive Development Programmes

Executive Development Programmes

Executive/Professional Certificates, Diploma & Masters
Our main programmes are as follows:

• Professional Certificate in Exporting
• Professional Certificate in Trade Finance
• Professional Certificate in Logistics Management
• Professional Certificate in Supply Chain Management
• Professional Certificate in Human Resource Management
• Professional Certificate in Digital Marketing
• Professional Certificate in Halal Marketing
• Executive Diploma in International Trade
• Executive Diploma in Human Resource Management
• Executive Diploma in Halal Business Management
• Executive Masters in International Trade

These courses are offered to both fresh graduates and working adults on full time and part time basis. Evaluation will be done by assignment and examination and a Professional Diploma or Masters will be given by one of our collaborations partners.

16 Special Programme

Special Programme

The Academy in collaboration with local and international trade Institutions will be offering the following Development Programmes:

• Export Development Programme for New Entrepreneurs
• Women Exporters Development Programme
• New Exporters Development Programme
• SME Export Mentoring Programme

Organiser:

Malaysian Export Academy
No. 86, Jalan BP 7/8,
Bandar Bukit Puchong,
47120 Puchong, Selangor.

(Tel:) 03 8066 3107
(Fax:) 03 8066 6152